1 reviews | Active since Aug 2016
MTN - Accounts Department
<p>I have been fighting with MTN for the last year, to date my account is not sorted and every month i need to phone and hear tht my account is not sorted that someone from the accounts department will phone. till today no response my account is not sorted, so i asked last week for my account ot be changed from debit to cash, now my account is double AND NO ONE CAN TELL ME WHY!!!!!!!!!!!!!!!!!!! all they say that is the amount that is owing. how can u not tell me what the amount is for, i mean no one has R 2000.00 just to give out, if u dont have it! the service is Pathetic! i have been a client for more than 8 years and never had this problem. i have spent thousands on phone calls. and now success. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that your outstanding balance is R1664.43 (incl. vat) and out of this amount R745.40 (incl. vat) is the amount that you will have to pay this month as it for the invoices dated 2016-07-20. The R919.03 (incl. vat) for the invoices dated 2016-08-20; you have up to 21 days to make the cash payment after your bill (invoice) date.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that your outstanding balance is R1664.43 (incl. vat) and out of this amount R745.40 (incl. vat) is the amount that you will have to pay this month as it for the invoices dated 2016-07-20. The R919.03 (incl. vat) for the invoices dated 2016-08-20; you have up to 21 days to make the cash payment after your bill (invoice) date.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********