GS
Gerda S
1 reviews | Active since Jun 2013
05 Apr 2019, 17:59
MTN ACCOUNTS DEPART SUCKS!!!!!
Every month it is the same story with MTN. Invoices are not sent on time. For the last year we are struggling to get invoices from MTN. All I ask is for the March invoice. The website is not updated and when you phone they tell you it will only be available after the 16th. Please catch a wake up MTN, we are in April. March invoice should be available end of March at least. I will be cancelling my contracts as soon as they are due.
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MTN South Africa's replyOfficial
08 Apr 2019, 10:02Good Day Gerda
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our billing department with reference number *** and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our billing department with reference number *** and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply08 Apr 2019, 10:02
Official
Good Day Gerda
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our billing department with reference number *** and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to our billing department with reference number *** and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management