1 reviews | Active since Oct 2014
MTN Accounting Sucks
In April 2017 I paid my MTN account, and I paid in advance for my May account, as I knew I would be out of the country and unable to process payment (I won't do debit orders for MTN as twice in the past I have had problems with incorrect billing). The May account arrived with 0 balance. Great. The June account arrived with a balance carried forward from May?!?!?! What?! Since then I have tried repeatedly to explain to various people on the customer help line and at the main MTN office that this is account 101 and is incorrect. With no luck. I spoke to a few of my friends who also say them have accounting problems with MTN, and even an ex-staff member made the comment, "Are they still having accounting problems?". So clearly, there is something wrong. So, I wrote a REGISTERED LETTER TO THE FINANCIAL DIRECTOR OF MTN.... which was signed as received at the post office.......didn't even get the courtesy of a reply. So I logged a complaint on the MTN website, no reply that way either, so I waited for another 2 months to see if by some miracle, my money would be credited.......no chance.... so MTN, it's been nearly a year, I'm going to Telkom. They are apparently cheaper than you anyway. It's a pity, I've been with MTN for a long time, but hey, you clearly don't care, so why should I give you my loyalty.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
You mentioned in the complaint that in April 2017 you have paid the account in advanced. The account do not reflect any payment in advanced allocated to the account.
The last payment received was in April 2017 for R248.00 only this was allocated to the account on the 26-4-2017. The account did not reflect in credit.
Invoices for May 2017 allocated to the account, no payment was received for this month.
Invoices for June 2017 allocated to the account, no payment received.
Payment for the May invoice of R247.98 was only paid over on the 19-6-2017.
Invoices for June was only paid over to MTN 31-7-2017.
Account was R0.00 on the 25-8-2017.
Invoices for September 2017 allocated , payment was received 15-9-2017, account balance R0.00.
Invoices for October 2017 allocated, payment received 22-10-2017.
November 2017 invoices generated and payment received 22-11-2017.
Invoices December 2017 generated, payment received 19-12-2017 account balance R0.00
January 2018 invoices allocated payment received 23-1-2018 . account balance R0.000
February 2018 invoices allocated , paid 19-2-2018. Account balance now R0.00
March invoice not as yet finalized.
No refund due, please send the proof of payment for the advanced payment you have made in April 2017.
Please email to ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
We sincere apologized for any inconvenience incurred.
You mentioned in the complaint that in April 2017 you have paid the account in advanced. The account do not reflect any payment in advanced allocated to the account.
The last payment received was in April 2017 for R248.00 only this was allocated to the account on the 26-4-2017. The account did not reflect in credit.
Invoices for May 2017 allocated to the account, no payment was received for this month.
Invoices for June 2017 allocated to the account, no payment received.
Payment for the May invoice of R247.98 was only paid over on the 19-6-2017.
Invoices for June was only paid over to MTN 31-7-2017.
Account was R0.00 on the 25-8-2017.
Invoices for September 2017 allocated , payment was received 15-9-2017, account balance R0.00.
Invoices for October 2017 allocated, payment received 22-10-2017.
November 2017 invoices generated and payment received 22-11-2017.
Invoices December 2017 generated, payment received 19-12-2017 account balance R0.00
January 2018 invoices allocated payment received 23-1-2018 . account balance R0.000
February 2018 invoices allocated , paid 19-2-2018. Account balance now R0.00
March invoice not as yet finalized.
No refund due, please send the proof of payment for the advanced payment you have made in April 2017.
Please email to ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst