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williem P

1 reviews | Active since Aug 2014

18 Jun 2024, 21:27

Mtn account wrong after sim swap done by mtn themselves

I upgrade my home internet plan on the 12 June 2024 to a new plan.My router with a new simcard was deliver on Saturday 17 July but my old simcard was still working on SATURDAY 17 JULY.AND I CHECK EVERYDAY MY USAGE AND IT DID SHOW R0 ON SATURDAY.ON SUNDAY EVENING MY OLD SIM CARD WAS STOP WORKING .ON Monday morning my old simcard was still not working I THEN PUT IN THE NEW SIMCARD IN MY ROUTER.AND TO MY SURPRIZE IT WORKS.IT MEANS MTN HAVE CONDUCTED A SIMSWAP ON MY NR.I THEN ALSO CHECK MY USAGE AND IT SHOWD SUDENLY R8080 .I NEVER ENABLE ANY OUT OF USAGE USED ON MY ACCOUNT OR SUBSCRIBETO ANYTHING .AND I HAVE NEVER PAID MORE THAN R525 EACH MONTH ON THIS ACCOUNT.WERE DOES THIS AMOUNT COME FROM.I CALLED MTN BUT THEY SAID I MUST NOT WORRY .HOW CAN I NOT WORRY IT SHOW ON MY ACCOUNT JUST AFTER MTN DONE A SIM SWAP ON SUNDAY EVENING

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Replies (3)
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williem P's update21 Jun 2024, 07:39
Reviewer Update
I am still awaiting feedback from MTN AS I RECEIVED NO FEEDBACK
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williem P's update22 Jun 2024, 10:26
Reviewer Update
I contact mtn ***** line as I pick up that the serial nr of the simcardserial And the serial nr on the invoice I did received does not correspond.The consultant was ver rude and even drop the phone in my ear.As this ***** is done by MTN
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williem P's update24 Jun 2024, 21:54
Reviewer Update
MTN They can not even explain to me where a amount from R8056 COMES FROM ON MY ACCOUNT 1 DAY THEY DO A SIMSWAP THEMSELVES ON MY ACCOUNT.I UPGRADE AND RECEIVED A SIMCARD WITH MY UPGRADE.I HAVE LEFT THIS SIMCAD SEALED AND STILL USING MY OLD SIMCARD BECAUSE I DID NOT ASK FOR A SIMSWAP .2 DAYS LATER MY OLD SIMCARD STOP WORKING AND I DECIDED TO PUT IN THE NEW SIMCARD FOR INTEREST SAKE AND TO MY SURPRIZE IT WORKS .I THEN LOCK IN TO MY MTN APP AS I USELY DO TO CHECK MY DATA USAGE FOR THE DAY AND I GET A SHOCK OF MY LIFE WHEN I SEE A AMOUNT OF THIS R8056 DISPLAY AS UNBILLED .I HAVE A CLOSED ACOUNT AS R0 IS MY LIMIT .I CALLED ***** LINE AND THE CONSULTANT WAS EXTREMELY RUDE AND PUT THE PHONE DOWN IN MY EARSc