MTN Account with LEGAL and ****ing my credit record.

MTN service yet another bad experience. I called MTN Jan 2018 to change my banking details for my debit order and update my contact details .

The *********** staff member did not capture the details. I then called back at the end of last month Feb 2018 and asked them why the debit order did not run they advised the staff member did not update the details .

I've been advised my Account is sitting with LEGAL and I should contact them. After calling more then 10 times only to be advised they do not take inbound calls and they will escalate it. Yet no one from your legal has called.

This is terrible especially because this is a result of your staff which I must say are all ***********. Now, my ITC is impacted immensely due to this incompetence.

If you check my account is up-to-date.

So the question is why is this at LEGAL. I will be lodging this formally with the Telecommunications Industry Ombudsman.