1 reviews | Active since Mar 2015
MTN account upgraded and renewed - *****
Good day.<br> Since 6th Aug 2015 I have requested feedback on a contract that was renewed and upgraded without my consent.<br> No statement or feedback has been given regarding the matter. I would like the contract cancelled as i am overpaying for the data.<br> When I requested the cancellation I was offered a 3 month free subscription to better my already ****ty situation.<br> <br> Various requests were made that I have honored. Went to the police station to get an affidavit. Sent numerous requests and documents ect.<br> <br> No Statement has been sent and I have stopped paying the account. NOW MTN ARE RESPONDING TO MY MAILS.<br> <br> I would like to as i requested in April have the contract cancelled. I have wasted countless hours talking to and being transferred between people.<br> <br> I will not be paying anything anymore as I would like Feedback on the ***** and renewal of my contract.<br> <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any request sent to the ***** department to investigate the upgrade ***** done in your name.
Please can you fax to me the affidavit and the ID copy to assist you with the request. The fax number ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any request sent to the ***** department to investigate the upgrade ***** done in your name.
Please can you fax to me the affidavit and the ID copy to assist you with the request. The fax number ***.
Kind Regards,
Alice van der Merwe
***
