FS
Francois S

1 reviews | Active since Mar 2015

01 Dec 2015, 15:38

MTN account upgraded and renewed - *****

Good day.<br> Since 6th Aug 2015 I have requested feedback on a contract that was renewed and upgraded without my consent.<br> No statement or feedback has been given regarding the matter. I would like the contract cancelled as i am overpaying for the data.<br> When I requested the cancellation I was offered a 3 month free subscription to better my already ****ty situation.<br> <br> Various requests were made that I have honored. Went to the police station to get an affidavit. Sent numerous requests and documents ect.<br> <br> No Statement has been sent and I have stopped paying the account. NOW MTN ARE RESPONDING TO MY MAILS.<br> <br> I would like to as i requested in April have the contract cancelled. I have wasted countless hours talking to and being transferred between people.<br> <br> I will not be paying anything anymore as I would like Feedback on the ***** and renewal of my contract.<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2015, 17:38
Official
Hello franslakenes,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do not pick up any request sent to the ***** department to investigate the upgrade ***** done in your name.

Please can you fax to me the affidavit and the ID copy to assist you with the request. The fax number ***.

Kind Regards,

Alice van der Merwe

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