1 reviews | Active since Oct 2016
MTN - Account Upgrade Information
<p>We have been trying to find out who upgraded our two contracts. Despite numerous telephone calls since the 10th August to the call centre, which is another whole complaint by itself, and numerous emails, no information has been received or even acted upon. Please would somebody tell me who to contact to resolve this issue?</p>
Good day Sandy Francis,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us an affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on your account. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Sandy Francis,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us an affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on your account. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
I received notification from the person that I was dealing with at MTN that all the information has been sent to both the Billing and Forensics Departments, however this was on the 7th October and have not heard anything else. I thank you for your feedback though.
I received notification from the person that I was dealing with at MTN that all the information has been sent to both the Billing and Forensics Departments, however this was on the 7th October and have not heard anything else. I thank you for your feedback though.
on the 7th October I received an apology email
"As a follow up to our telephonic conversation earlier, please accept my outmost apologies with regards to the delayed feedback around the applications that were done without your consent.
Note that I have requested urgent feedback from both Billing & Forensics.
We will revert back to you once feedback has been supp****."
NOTHING SINCE THEN...... MTN PLEASE HAVE THE DECENCY TO SORT THIS OUT.......... WILL MTN REFUND US FOR THE CONTRACTS?????
on the 7th October I received an apology email
"As a follow up to our telephonic conversation earlier, please accept my outmost apologies with regards to the delayed feedback around the applications that were done without your consent.
Note that I have requested urgent feedback from both Billing & Forensics.
We will revert back to you once feedback has been supp****."
NOTHING SINCE THEN...... MTN PLEASE HAVE THE DECENCY TO SORT THIS OUT.......... WILL MTN REFUND US FOR THE CONTRACTS?????
Still no response from MTN, just another account!
Still no response from MTN, just another account!
I have still not had any feedback whatsoever from MTN. I am now sending a letter cancelling the debit order AND I am closing the bank account. They aren't getting any more money out of us until they come back to us regarding the upgrade of the contracts.
I have still not had any feedback whatsoever from MTN. I am now sending a letter cancelling the debit order AND I am closing the bank account. They aren't getting any more money out of us until they come back to us regarding the upgrade of the contracts.