sR
shawn R

1 reviews | Active since Nov 2009

23 Dec 2016, 15:54

MTN account update

<p>I have been strugling to get MY MTN account updated **** ********** 85 K ********** this account was ***** on my ID number i have decided to pay the outstanding balance since 2015 have been paying my account every month via Debit order R300 my MTN instalment is R300 per month and not 15 656 per month this amount on Buro is preventing me from taking out any financed like buying a house or a Car where afordabily is not an issue My MTN account is holding me back i have another contract with MTN</p> <p> </p> <p>outstanding balance is R 11 291.85 which im paying VIA DEBIT ORDER Since 2015 please update my instalment for K ********** to R300 per month refer to the Legal department </p> <p> </p> <p>Please update my MTN account Made arrangement with MTN account is not in arrears with R 15 656 as per Credit Buro</p>

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Replies (2)
sR
shawn R's update23 Dec 2016, 16:09
Reviewer Update

i have a MTN account which i just Upgraded this month ********** 217 the account K ********** was not opened by me but i have decided to pay it anyway to clear my name i have an arrangement with VVM Debt colletors to pay off the Balance my arrange ment i made with them is R300 per month Via debit order which i am currenly payming please update my MTN installment for account K ********** to R300 permonth and not R 15 656 as per Buro

MTN South Africa
MTN South Africa's reply27 Dec 2016, 11:15
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of the legal division for their attention as the account has been handed over. They will revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***