MTN ACCOUNT SUSPENSION NOT JUST!!!

MTN Billing is useless in Refunding I have been a client of MTN for over 15 years. My current contract has now just ended its 2 year plan and an upgrade was done for a further 3 years, and service was superb where i always referred MTN to many people over time. i am however considering if this was a good choice as I had called MTN requested 100 mins to be loaded onto my phone in the start of July 2020. When the 100 mins did not appear on my phone i called back and spoke to another consultant who explained that sim was Data only and therefore the 100 mins could not be loaded. i immediately asked for the amount charged to be refunded as this would appear on my next billing. the consultant said that she had logged the query and that the amount would be reversed within 5 to 10 working days. come the end of the month i see that the amount still was not reversed, so i call again. this time i am told that the query was logged and within 2 to 3 working days the amount would be reversed. this was still not done. i then called again on the 04 august and spoke to Nomfundo who assisted me. Nomfundo was very professional and had explained that the Agent who loaded the 100 mins would need to load the query. Nomfundo then went ahead and sent an email to the Manager and Agent who loaded the 100 mins and requested that a refund be processed urgently. i was told further by Nomfundo that the refund would take place within 24 to 48 hours.The reference number provided was ***. sad to say the refund was never done. i am now sitting with the situation where my line has been suspended due to MTN's mess up as i refuse to pay the R130.00 which i was charged in error as i did not receive the mins. MTN needs to credit this amount immediately and restore my line urgently.