GT
Garry T
1 reviews | Active since Jun 2015
08 Aug 2015, 15:30
MTN account suspended. Account fully paid.
My MTN account has been suspended for the 2nd time in 2 months. No reason or fore warning was given.y account is fully up to date as my account is on debit order. Phoning the call centre does not help as an automated response says MTN cannot assist. I am a business owner who works in a tourist industry and in my busiest season of the month I have no connectivity. Pls can this be rectified asap.
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MTN South Africa's replyOfficial
24 Aug 2015, 09:51Hello jctowny,
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records your account was suspended for outgoing calls because of the Credit limit that was exceeded and not because you were behind with payment.
The reason your Credit limit was exceeded was because of the high usage on the invoice that finalised on the 20/08/2015.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records your account was suspended for outgoing calls because of the Credit limit that was exceeded and not because you were behind with payment.
The reason your Credit limit was exceeded was because of the high usage on the invoice that finalised on the 20/08/2015.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply24 Aug 2015, 09:51
Official
Hello jctowny,
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records your account was suspended for outgoing calls because of the Credit limit that was exceeded and not because you were behind with payment.
The reason your Credit limit was exceeded was because of the high usage on the invoice that finalised on the 20/08/2015.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records your account was suspended for outgoing calls because of the Credit limit that was exceeded and not because you were behind with payment.
The reason your Credit limit was exceeded was because of the high usage on the invoice that finalised on the 20/08/2015.
Kind Regards
Itumeleng Rakoena
REQ:***