AM
Allan M

1 reviews | Active since Jan 2014

03 Jul 2020, 14:01

MTN account quiry

Okay so lets start. My phone gets cut this morning for "outstanding" / "Arrears". So lets try and find out what is going on. Call the 135 number, have to listen to **** about some Unisa student **** which doesnt apply to me - make it a selection for the students if you need to. Okay so after all this ******* I make the selections as requested, enter my phone numbers and then option is to get balance or support - Guess what? I have no other option to select so now it gives me the option to return to the main menu only - what the hell is going on? Now I am getting the hell in. Okay lets try our local MTN dealers, guess what, all the numbers are voice mail only. Okay so I find out a number which could possible help me. Yip, the gentleman is friendly and extremely helpful. He says to me the entire MTN system is messed up and they are aware of the problem and trying to fix it. Okay so I ask how do I get my business line reactivated asap - oh sorry sir, you must call the 135 number. Okay MTN, if my account isnt restored by 17h00 today, I am going to contact my lawyer as this has gone to far now - I am loosing business and all you people care about is taking my money at the end of the month and thats where your "service" end. MTN your system sucks

0
Replies (5)
MTN South Africa
MTN South Africa's reply06 Jul 2020, 08:09
Official
Good day Allan M,
 Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your MTN contract cell number.
 Kind regards, 

Ishie. 

Complaints Management Team. 

Best regards,

AM
Allan M's update06 Jul 2020, 09:18
Reviewer Update
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AM
Allan M's update06 Jul 2020, 10:22
Reviewer Update
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AM
Allan M's update06 Jul 2020, 14:35
Reviewer Update
why do I have to listen to this ******** about Unisa - I am 58 years old - really?

AM
Allan M's update07 Jul 2020, 11:41
Reviewer Update
Anyone know how to add a voice recording for everybody to listen to? Getting very frustrated as my account is STILL NOT SORTED OUT