1 reviews | Active since May 2016
<p>I had a outstanding account on my contractas i had financial problems at the time.</p> <p>I paid the account in full with a amount of R3900 and was told by a gentleman named David that my account is up to date and i am in fact in credit. David was very helpfull and i have no complaints about him. I then got a call from the MTN lawyers and they said i owe R6700 and that i am laible for the legal costs. I was then asked when i did the payment and i told them it was end of April. I am stressed now because i have had endless problems from day one with MTN and i must also add i have never received a statement as there was everytime i went into store a error on MTN active and my tatements could not be shown. I have not used that sim card for the last 9 months give or take a month. I justneed someone to give me clarification on wahts going on I am getting different answers from everyone.</p> <p> </p> <p> </p>
Good Day Paul Venter,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day Paul Venter,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
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