EM
Esther M

1 reviews | Active since Jul 2016

28 Jul 2016, 17:44

MTN account NIGHTMARE :_(

<p>My name is Esther Malan<br />I have 2 numbers allocated to my account </p> <p>I have made payments via EFT to my account using my account reference and my account is paid up in full </p> <p>But according to the latest stament I still owe MTN R2721.44 and they have placed me under MTN legal</p> <p>For a year now I have been going to different branches (Quagga centrum, Centurion,Menlyn and Wierda park) trying to sort this problem, I've been in contact with Service Care several times, but NO ONE seems to resolve or assist properly with my problem. <br />I am asking assistance to resolve my account and to remove me from legal department as I have paid up my account. I can't pay and pay and keep paying and there is no attention given to my account and no one is even trying to get my issue resolved. </p> <p>After being a client with MTN for almost 10 years, I truly feel that this is the WORST service anyone can give to their client. </p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Jul 2016, 07:49
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that as per our telephone conversation, the matter has been referred to the management team of the Legal division for urgent attention. Please note that they will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

Best regards,