AF
Adrian F

1 reviews | Active since Aug 2014

05 May 2015, 12:59

MTN - ACCOUNT MANAGEMENT QUESTIONABLE

Good Day,<br> <br> I received MTN's email full of excuses as to why they suspended my account, BUT NOT ONE apology for the inconvenience of them suspending the account. <br> <br> I have done a FULL recon and I know that MTN's account's department are clearly not doing their job or there is someone embezzling their clients money. I have paid MORE than what I have owed EVERY month and now they claim that I am in the arrears. <br> <br> They LOSE one of my payment records - resulting in my account being suspended and then have the nerve to just reconnect it (probably at my expense) and I am still awaiting a full report as to what went wrong.<br> <br> It is completely disgusting how they treat their clients. They have no ethics nor professionalism. If this is happening to me, I am sure that there are many others who are also experiencing such poor service from \so called"Top Cellular Supplier. In my opinion they are the worst of all three major suppliers on all levels. I dread entering their branches due to the pathetic service and blank looks that you receive. Calling 808"

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Replies (1)
MTN South Africa
MTN South Africa's reply14 May 2015, 16:04
Official
Hello AFish,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences and the suspension on your account that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
Yahya
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