MTN Account Limit Customer Deception

<p>With regard to Ref No ********** 16 and further to my email dated 9, 13 and 15 September, kindly note that I am still awaiting a response from MTN customer service .</p> <p> </p> <p>My initial query was escalated to credit management as I had a usage limit zero (0) on my account and this request was overridden by a marketing campaign that unfortunately targeted my son (12 years old) who purchased data using that number provided by MTN. I am asking from MTN the following responses:</p> <p>1 - The data that was purchased to be recalled by MTN and my account to be credited accordingly. It should be something like 43 GB of data to be recalled.</p> <p>2 - Should there be an outstanding amount owing from the data recall, how much is outstanding amount?</p> <p>3 - Can the outstanding amount be paid in instalments. This is why I had a usage limit zero (0) and on pre-paid account thereafter. This is a very unfair and ********* marketing campaign that has now put me as a MTN customer in a very difficult financial situation to pay a huge bill to pay of R12 424</p> <p> </p> <p>This should NOT have ever happened.</p> <p> </p> <p>I await a resolution to this situation.</p> <p> </p> <p>With thanks,</p> <p>Sandra</p>