MTN , account issues

Please be careful when cancelling contract with them.

Hi,

Please investigate my deduction again on this contract. R648,00 was deducted although cancelled and now see it is prepaid?

Please reply Thank you.

From: Gerhard Willemse (GH) Sent: Saturday, 27 May 2023 09:58 To: ***; *** Subject: [C] Cancellation of contract ******* month to month renewal ***

Classification: Personal Confidential Following our discussion at the shop, I called on May 15, 2023, to terminate my 2-year contract, which was due to expire the next day, May 16, 2023. As per the guidance provided, I called again on the contract's expiration date. Despite multiple unsuccessful attempts to reach someone who could assist with the cancellation, I decided to opt for an upgrade with the intent to request a downgrade to prepaid. Regrettably, I wasn't given any reference number at that time as the operator assured it would be sent via SMS. One week elapsed and despite not receiving the reference number, I tried once again to reach the cancellations department. Yet, I experienced the same difficulties as before, being unable to get through or experiencing abrupt disconnections. I persisted with my request for a downgrade and finally received the following references: *** and order reference ***, around May 21 or 22, 2023. However, to my dismay, an amount of R718 was debited from my ABSA account on May 26. I kindly request your assistance to look into this matter and revert the amount deducted, where possible. I appreciate your prompt attention to this matter. Kind Regards, GH Willemse ID: *** Cell:***