MTN Account Issue Not Sorted Out

We have been trying since last year June to sort out our account with MTN.After several visits to the Irene branch and two visits to Head Office there is still no answer or sulution.My account is paid up to date yet they have handed me over and my phone is not working.The incompetence is staggering.No one cares and no solution is forthcoming.We have visited HO in the beginning of Jan where we were promissed it will be sorted out.Yet the situation just escalates.The rep is now not even responding to our pleas for answers.I have been a client with mtn for more than 20 years but this is the last straw. Never again.Know what lies ahead for you. I actually feel that this incompetence or unwillingness to sort my accound out is ********.I have been blacklisted incorrectly they dont give a damn.