1 reviews | Active since Apr 2010
MTN Account holder split is a Nightmare and they still charge ghost amounts
<p>2 Problems. 1 - I recently split my business account so that my wife and I had our cellphone accounts under our personal names. Yet according to MTN they have her ID number yet I'm the owner. How is that even possible?FIX IT. I've paid for this service, YOU fix it I don't want to go in again to some small minded assistant to sort this out. I know you have the original fax because it wasn't processed the first time and I had to do it all again.</p> <p>2 - My wife's account is still being debited with PROMO SERVICE FEE R8.99. MTN refunded her previously for this yet it is still being debited every month. She never received a new cell phone, she used her own, this is a ********** charge. PLEASE FIX IT. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter regarding the promo fee has been corrected. As per system record it is noted that the ID number reflecting in your wife’s name is the one belonging to her.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter regarding the promo fee has been corrected. As per system record it is noted that the ID number reflecting in your wife’s name is the one belonging to her.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Still waiting action on the above. But it seems I must post a new complaint before action from MTN.
Still waiting action on the above. But it seems I must post a new complaint before action from MTN.