TO
Tessa O
1 reviews | Active since Jul 2015
16 Jul 2015, 16:21
MTN account haywire for past 3 months!!!!!
Third month in a row my account is suspended mid month with a HUGE outstanding amount thats deducted from my account end of the month!!!!!! There is no way that I can owe 4 times more than on previous months statements!!!! No response on emails, and phoning the customercare line is useless as you hold on FOREVER!!!!!! I have never had an MTN statement this high in all the years I've been with MTN. I will not renew my contract again if it expires!!!
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello TNO,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you had interaction with one of our agents on Monday and received a response:
\Please be advised that you are on an open line contract. When your monthly provisioning is depleted
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you had interaction with one of our agents on Monday and received a response:
\Please be advised that you are on an open line contract. When your monthly provisioning is depleted
MTN South Africa's reply02 May 2023, 21:58
Official
Hello TNO,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you had interaction with one of our agents on Monday and received a response:
\Please be advised that you are on an open line contract. When your monthly provisioning is depleted
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you had interaction with one of our agents on Monday and received a response:
\Please be advised that you are on an open line contract. When your monthly provisioning is depleted