MTN Account handed to MBD paid-up, but unable to be reimbursed for over payment and paid-up letter not available

Good day,

Please assist with regards to my MTN Account which was handed over to MBD and am now advised was settled on the 26th Nov 2023.

I have been paying an amount of R660.00 Monthly uuntil the Month of Apri 2024 without ever having been advised that I am no longer owing, or to stop payments when I have requested for updated statements numerous times without success after sending Proof of Payments to them.

Please advise how this money (Dec 2023 - Apr 2024 payments) can be reimbursed and when?

My other issue is not being able to get a paid-up letter from either MBD, as they advise I can get it from MTN Legal Department, and MTN is only providing me with an email that verifies that the account is closed. This is affecting my credit score badly and am unable to apply for any car finance or home bond as it reflects that I am a bad payer.

My details are TRD Masilo My contact details are *** The Ref No. wherein the payments were made is BA*** into ABSA Account No. ***

I will be able to provide Proof of Payments where necessary.

Thank you, Thato Masilo ***