AB
Anita B

1 reviews | Active since Apr 2015

13 Oct 2016, 14:18

MTN ACCOUNT HANDED OVER TO HAMMOND POLE ATTORNEYS

<p>I ONCE COMPLAINED ABOUT MY MTN CONTRACT OF WHICH IT WAS SOLVED BY HELLO PETER VERY QUICK.</p> <p> </p> <p>IM BACK AGAIN WITH THE SAME PROBLEM , MY ACCOUNT WAS HANDED OVER TO THE HAMMOND POLE ATTONEYS IVE BEEN GETTING EMAILS AND SMS'S FROM THE ATTONEYS SAYING THAT I STILL OWE MTN AN AMOUNT OF R457.92 OF WHICH I DONT OWE , MY ACCOUNT IS UP TO DATE BUT MTN DID NO SEND THE PAID UP LETTER TO THE HAMMOND ATTORNEYS OF WHICH I BELIEVE IT'S THEIR ATTORNEYS. I EVEN GOT A NEW UPGRADE OF WHICH IT ASSURES THAT MY ACCOUNT IS UP TO DATE . MY CREDIT SCORE IS BAD BECAUSE OF MTN, THE ONLY THING I NEED IS THE PAID UP LETTER BECAUSE I HAVE TO SEND IT TO THE HAMMOND ATTORNEYS AND ALSO SEND IT TO TRASNUNION,, THE TRANSUNION CAN ONLY CLEAR MY NAME IF THE GET A LETTER FROM THE MTN THAT CONFIRMS THAT I HAVE PAID UP MY ACCOUNT AND I HAVE A NEW CONTRACT..</p> <p> </p> <p>IVE BEEN CALLING MTN BUT THEY KEEP ON SENDING THE EMAIL TO THEIR LEGAL OF WHICH THEY DONT GET BACK TO ME ,, OR THEY WOULD GIVE ME THOSE STUPID NUMBERS THAT DOESNT WORK,, TRANSUNION SAID I SHOULD CLOSE THE CONTRACT OR SEND THEM A LETTER THAT IS HOW THEY WILL CLEAR MY NAME,,</p> <p> </p> <p> SO PLEASE TRY AND HELP ME BY SENDING THE PAID UP LETTER TO MY EMAIL I WOULD BE VERY HAPPY FOR YOUR HELP</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Oct 2016, 15:39
Official

Good day Anita Anelisiwe,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal department's supervisory team for urgent attention and to revert back to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

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