dB
david B
1 reviews | Active since Sept 2015
03 Sept 2015, 13:02
MTN Account frustration
I signed up for an MTNChoice 100 uyo contract amounting to R139 per month with a R1 spend limit.<br> <br> For two months now I have been charged in excess of R400. I was told by a consultant that MTN incorrectly charged for me for 4 additional bundles I did not authorise. On 3 separate visits to MTN stores I have been unable to resolve this to finality. I have also been charged yet again the \once off"sign up fee.<br> Please someone resolve this - as I cannot continue to stand in queues and deal with unsympathetic consultants."""
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MTN South Africa's replyOfficial
16 Sept 2015, 10:56Hello dbrad,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit was passed on your mtn account for the incorrect charges and discounts on the 17-08-2015. we have sent you an email to send us the subscriber agreement forms to check and correct your package.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit was passed on your mtn account for the incorrect charges and discounts on the 17-08-2015. we have sent you an email to send us the subscriber agreement forms to check and correct your package.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 10:56
Official
Hello dbrad,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit was passed on your mtn account for the incorrect charges and discounts on the 17-08-2015. we have sent you an email to send us the subscriber agreement forms to check and correct your package.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit was passed on your mtn account for the incorrect charges and discounts on the 17-08-2015. we have sent you an email to send us the subscriber agreement forms to check and correct your package.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,