Mtn account

My number *** was ****** an the person opened an account with mtn. I went to mmtn Middleburg I inform them about the ********** transaction ***1 till today nothing has been said to me. I sent email to their ***** email address I call them no one want to assist me. Now I want to buy a house mtn is standing on my way. I asked them to send me a letter acknowledging my complaint no one seem interested to help me. Please call me on ***