MTN account.

I app**** for a data deal in January 2020 and the sim card was never delivered to me. I started receiving invoices on my email. I then contacted MTN to have the account deactivated as I can't pay for the service I didn't receive.

One of the consultants confirmed that the account was deactivated, and to my suprise, the account was never removed till it was handed over to legal team, which I didn't get any contact or communication of the above.

The account now reflects on my credit profile as unpaid whereas they had confirmed that they cancelled it.

MTN please intervene.