MTN account closure request

I am writing this with regret and guilt. I am not one that voices out any dissatisfaction, but today I am doing it.

I had a contract with MTN which we closed last year. I was not aware that there was an installment that did not go through. Instead of being contacted I was listed on the credit bureau. I realised in June that I was listed and quickly contacted MTN for assistance as I was listed for a very small amount and I wanted to pay and close it off.

I was taken from pillar to post as nobody could assist me. They told me that my account was handed over and that the call center can't help. They gave me a contact number to call so I could get a reference number to make payment. The company I called did not have my account and could not assist me.

I called MTN again asking if they can assist me with a reference number to use as this is dragging for a long time. After 2 weeks of calling MTN I was advised to go to the nearest branch and make payment.

I went to a branch in Clearwater and made payment which was a relief for me. I then called back, asking for a paid up letter.

To this day I have not received anything. I called again to ask for the paid up letter and I was told that the department has not responded with that request and infact the reference number I had was for the balance request.

I then explained to the lady that when I requested the reference number it was for a paid up letter.

Again I'm waiting in limbo and MTN is just taking its sweet time.

All I need was a paid up letter as I have projects that are hanging due to no evidence of payment.

I'm not sure how I can be assisted. I am just asking for a paid up letter from MTN. Please help.