MTN - Account Closed
<p>I took out two contract with MTN a few years ago. 2005 and 2009</p> <p>The contract then reached their expiry dates of 24 months.</p> <p> </p> <p>I carried on with my life and I found that MTN had not cancelled the contract.</p> <p>The contract has been over for over 8 years and I have asked them to close the account on credit bureaus.</p> <p> </p> <p>They refer me to VVM Attornies who don't know about the accounts anymore.</p> <p>They refuse to remove the account that has no credit or balances.</p>
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MTN South Africa's replyOfficial
09 Nov 2016, 23:10Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply09 Nov 2016, 23:10
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the legal department for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
14 Nov 2016, 20:50Still haven't received a response, after 5 days
's update14 Nov 2016, 20:50
Reviewer Update
Still haven't received a response, after 5 days
's updateReviewer Update
17 Nov 2016, 20:16No wonder people are leavin their network.
's update17 Nov 2016, 20:16
Reviewer Update
No wonder people are leavin their network.