MTN account change to my daughter's name

I have been a loyal customer with MTN for many years now and have 3 x contracts with them. Two of the contracts is for my kids and one for my wife. i have been trying to get my daughters contract changed to her name since 12 July 2024 and up to date have not been able to change the account to her name. After sending a mail to MTN, they rep**** that they opened an account (nr. CA ***), but that was it??? No further communication or anything. I had to go to the Irene Mall branch and they advised that my daughter has to do her biometrics to activate the account. We went there on Friday, 6 September and did the biometrics and was advised that we would hear by Friday. I have now spoken to the MTN advisor again, and he now needs her documentation AGAIN because the previous agent did not do their work properly??? Go figure - quick to block your phone when you pay R5.00 short, but useless when it comes to customer satisfaction.....I am not sure how long I can take this poor service delivery anymore???? My daughter is married, has a house, vehicle and assets to her name, but is unable to get an account with MTN approved. She actually pays me the R760.00 of her contract every month. I need this to be resolved asap.