MTN Account Cancellation
<p>I have been trying to cancel my contract with MTN for quite a while now. I think it goes to about four (4) months in which I have given them 20 day notification of contract cancellation. I have emailed them, phoned them and nothing has been done about it.</p>
Thank you for your post.
Kindly be advised that the system reflect that you have 2 lines on the account. The 2 contract only expires.
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Cancellation cannot be done before the expire dates unless you pay early termination fees
The account is handed over to the legal department due to the outstanding balance of R8709.06 as per the 31-7-2017, the last invoices generated to the account was for May 2017, note that once the account is handed over to legal the system will not generate invoices to the account however you will be held responsible for the subscription fees payments until the expire dates of the contracts.
The previous contract for this line was for Broadband 500MB Top Up. The early upgrade was done 4-6-2016 to the new MTN Package My choice 500MB (data contract)
Cell *** is on a my choice 500MB package.
E***
The account was billed for self-help data service loaded this billing period was from 20-10-2016 to 20-11-2016. This charge are valid.
We do pick up that you have called the 808 department on the 7-12-2016 for payment arrangement and to remove the self-help-service with the ussd code. The system confirmed that this service was removed.
No charges for self-help service(data) billed to the December 2016, + January + February 2017 invoices.
With this package you will only receive data once the allocated data is used up the account will be billed extra for data charges. We do pick up that the account was billed for content charges, calls , SMS due to the sim card used any extra service used not included with the package will be billed for this extra.
The usage limit was only set up 15 February 2017 to R0.00
For further assistance you need to email the legal department to assist you with payment arrangement for the outstanding balance up to 31-7-2017 and the early termination fee for the subscription fees from June 2017 to April 2018 before the contracts will be cancelled.
The email address for the legal team ***.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
Kindly be advised that the system reflect that you have 2 lines on the account. The 2 contract only expires.
***
***
Cancellation cannot be done before the expire dates unless you pay early termination fees
The account is handed over to the legal department due to the outstanding balance of R8709.06 as per the 31-7-2017, the last invoices generated to the account was for May 2017, note that once the account is handed over to legal the system will not generate invoices to the account however you will be held responsible for the subscription fees payments until the expire dates of the contracts.
The previous contract for this line was for Broadband 500MB Top Up. The early upgrade was done 4-6-2016 to the new MTN Package My choice 500MB (data contract)
Cell *** is on a my choice 500MB package.
E***
The account was billed for self-help data service loaded this billing period was from 20-10-2016 to 20-11-2016. This charge are valid.
We do pick up that you have called the 808 department on the 7-12-2016 for payment arrangement and to remove the self-help-service with the ussd code. The system confirmed that this service was removed.
No charges for self-help service(data) billed to the December 2016, + January + February 2017 invoices.
With this package you will only receive data once the allocated data is used up the account will be billed extra for data charges. We do pick up that the account was billed for content charges, calls , SMS due to the sim card used any extra service used not included with the package will be billed for this extra.
The usage limit was only set up 15 February 2017 to R0.00
For further assistance you need to email the legal department to assist you with payment arrangement for the outstanding balance up to 31-7-2017 and the early termination fee for the subscription fees from June 2017 to April 2018 before the contracts will be cancelled.
The email address for the legal team ***.
Kind Regards,
Alice van der Merwe
Best regards,
Hallo Alice, I tried the email you provided and it is not working.
Hallo Alice, I tried the email you provided and it is not working.