MTN Account BA*** Complaint

I have been struggling to cancel a contract with MTN from March 2022 till today the 20th June 2022. They now suspending my devices.

This is what happened to me: I app**** for a huawei laptop and instead between mtn and their service provider Rewardsco, sent me a Lenovo laptop and a hisense router which I refused and returned to mtn mall of Africaon the same day.

I then followed their process of cancellation. I have been on the phone between mtn and rewardsco. They want to charge me for a device I have never used. A device I returned immediately after receiving.

I don't know what to do anymore. They have suspended my services saying I owe them and I'm not in arrears at all. I pay my account every month.

I tried hellopeter, Twitter, Facebook and emails this hasn't been resolved.

I'm treated unfairly because of this inconvenience. Mtn must sort out its processes and take its stuff for training. I'm now incurring debt of something I've never used because of incompetence.

I have lots of proof of emails still not attended to.