MTN Account application declinded due to BUSINESS bank account being “savings indicator” and not a “cheque account indicator”.

MTN Account application declinded due to BUSINESS bank account being “savings indicator” and not a “cheque account indicator”.

Tried to open an MTN business account for 2 cellphones since middle feb19. 1.) After a week i was told that the credit dept has declined the business application due to credit rating. I asked if they could tell me what the issue was so I could rectify it. Response : “Sorry Sir, they don’t tell us, cant tell you…its been declined”….so I had to go spend 2 days getting credit reports and pay for it! 2.) Upon supplying them with the credit reports (for which i had to pay!), i proved to them there was no such credit rating issue. (they check the owner of the business/ the business itself and the representaitve just signing paperwork). Representative?? ..Really…a representative only signs for the paperwork and should not be part of the vetting process! 3.) After another week (and numerous phone calls from me to them with no help from them at all), the contact person tells me MTN does not accept a “savings account” for a business. It MUST be a “cheque account”. So, The account in question is a Capitec BUSINESS account, and the designated account is “savings”. Nothing I can do about that as I don’t control the bank. I proved to them that the account is a business account (and they conformed they know it’s a business account and they are happy with that). Response: sorry sir, that’s just how the system works. They don’t accept “savings account ” for a business. No Help…no Dive to go further to help the customer. 4.)They (MTN store in herm****) are useless. the MTN store in herm**** whale coast mall, is the worst customer service received. Just get the cold shoulder from Vida Julius. Paul who seems to be more supervisor related and knows more helped me at a stage...but all I got also was just a cold experience, like the customer doesn’t exist. MTN clearly doesn’t want customers, and instead shuns people away on nonsense like this! CONCLUSION : MTN shame on you for not wanting to sort out or at least asking a supervisor to help this matter. Why do I have to do all the work to try and sort this out??? Its your work! I had to FIGHT to get to this point only to be told the “savings account” indicator on the business bank account is the reason why the application is declined (and I’m the first case of such sort), and just getting the cold should after that…sorry sir..cannot help you...here is the customer service email and tel nr (of which was the incorrect number as well)...Clearly all indicators that a people like this at MTN whale coast mall should not be working for MTN as they clearly have no desire to REALLY help customers, WHO BY THE WAY IS YOUR BUSINESS!