GM
Goodman M
1 reviews | Active since Nov 2016
08 Jan 2019, 22:31
MTN ***
My cellphone contracts were handed over to debt collectors, upon full payments of both contracts to debt collectors both contracts were handed over back to MTN. however it has been three months and both of my accounts keep getting suspended due to non-payment, however this is not the case. MTN credit control department has not allocated payments under my account as fully paid. I have been sent from pillar to post for something that can be done in less than 15 minutes. I would request someone from MTN to get back to me before close of business tomorrow 9th January 2019 before i involve legal authorities.
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MTN South Africa's replyOfficial
09 Jan 2019, 09:33Good day Goodman
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I acknowledge the POPs you have sent to me of the payments made to the law firm.
Please bear with us while we investigate the matter. We have sent this to our Legal department for urgent assistance. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I acknowledge the POPs you have sent to me of the payments made to the law firm.
Please bear with us while we investigate the matter. We have sent this to our Legal department for urgent assistance. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply09 Jan 2019, 09:33
Official
Good day Goodman
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I acknowledge the POPs you have sent to me of the payments made to the law firm.
Please bear with us while we investigate the matter. We have sent this to our Legal department for urgent assistance. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I acknowledge the POPs you have sent to me of the payments made to the law firm.
Please bear with us while we investigate the matter. We have sent this to our Legal department for urgent assistance. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
GM
Goodman M's updateReviewer Update
14 Jan 2019, 02:32Good Day Mazwi Zuma
I assumed after speaking on the phone on the 9th of January, were your promised to have this issue resolved in two days, I would have be given feedback. You assured me that this issue would be cleared. This has come to a point were MTN doesn't take into consideration its customers. I would like to now inform you that Monday the 14th January is when I would like information on were this case is and where the money I paid went to, if no information or communication is done. I will be filling a case against MTN to the legal authorities.
GM
Goodman M's update14 Jan 2019, 02:32
Reviewer Update
Good Day Mazwi Zuma
I assumed after speaking on the phone on the 9th of January, were your promised to have this issue resolved in two days, I would have be given feedback. You assured me that this issue would be cleared. This has come to a point were MTN doesn't take into consideration its customers. I would like to now inform you that Monday the 14th January is when I would like information on were this case is and where the money I paid went to, if no information or communication is done. I will be filling a case against MTN to the legal authorities.