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Allan M

1 reviews | Active since Jan 2014

04 Feb 2021, 10:32

MTN Account

Last month (Jan '21) my account was suspended for R57 that I had no idea what it was for. Called MTN, after 4 and half minutes got a person online - asked what was going on, told to hold, held for approx 3 minutes and he comes back, sorry for this but its been rectified, please restart your phone in 10 min. Waited 30 min, restarted, and off we go - thinking thank you MTN. And now I have the exact same problem, paid the account on Fri as normal, come Sat afternoon, and you guessed it right, the account has been suspended again. Go online to see what is the problem and there is the R57 showing again as outstanding. I can not get them to tell me what this is for, so just pay the amount and get on with my life. Paid Monday and now as of today (Thursday) my account is still blocked. Tries calling and gave up after holding on for 6 min of which 4 minutes was for some bl...y Unisa advert - really? do I have to listen to sh.t while phoning from a another subscriber - this has cost me a lot a time and wasted airtime to sort this out. What do I do as I am getting very annoyed with the BS of MTN. My contract WILL NOT be renewed in Nov, that's for sure - they totally suck

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Allan M's update05 Feb 2021, 11:12
Reviewer Update
Just a follow-up. Went to the local branch was, on the phone with MTN for nearly an hour at the branch. Get told it's a very old outstanding amount - okay but I paid it and the account is still suspended. The response was that it doesn't show up on the system. Okay, where do I send the proof of payment to? They give an email address, so I send them all the details as they requested on the phone - here's the kicker - the reply on the email, I have to supply all kinds of "secret" information before they can assist me - what the hell - it's payment advice with the phone number/account number associated with it - surely they can look up the account and rectify the payment error. They are now becoming totally ridiculous. They seem NOT to want to assist their clients at all. Any advice as to what to do next?