MTN Account
<p>After numerous calls and even negative reviews on hellopeter.com my problem with my MTN account and huge invoice amount due to unauthorized increase of a usage limit on a Topup Contract, still continues. I have even notified them of Cancellation of Contract due to their pathetic service, customer care and accounts department and requested them to contact me. Nothing has been done. If I compare MTN to Amzon in how Amazon deals with customer complaints, I can just say that all MTN is concerned about is getting more money to fill their pockets and coffers. Now they have handed the account over to lawayers. I have already moved over to Telkom Mobile, as they are of much better calibre than MTN, and will have no further dealings with MTN whatsoever.</p>
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefor we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefor we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,