MTN Account

In July 2012, I took out top up contracts for my 3 Children with MTN that were monthly deducted from my ABSA Cheque Account without fail.

Only when I did an upgrade 2 years later (2016), did I experience a problem 8 months later when I was enquiring about an upgrade for my daughter was I told that I couldn’t due to the fact that I was owing.

I started investigating from Sandton, PE and Canal Walk, where I discovered that MTN Canal Walk Main Office had wrongly written my Banking Details with a digit short.

Had I not enquired for an upgrade, the account would have been going on for a while...

My understanding is that, should they have running the account without my upgrade enquiry, it would have an ongoing affair.

As if I was running a business, my account went up to R40 00.00 odd ...

Having reported the matter, until one credit controller, upon agreeing that MTN had equally take some responsibility, the gentleman vanished as I was following up through the Cape Road PEs Main Office.

The matter has since been handed over to a debt collector, something that is negatively affecting my credit status.

I would really appreciate help, to an extent that I take some responsibility alongside with MTN, on the main original account of R40 000.00.