BN
Bongiwe N
1 reviews | Active since May 2018
25 May 2018, 10:43
MTN ACCOUNT
I am very angry about the service that they have been giving me. I have a contract which I took in the year 2015,however I was informed that this contract was handed over to MBD. I have contacted MBD numerous times but no answers until I wrote on Hello Peter for them to respond. MBD says that account has not been handed over to them, MTN promises to get back to me within 7 working days since 2016 but never get back to me. I am very irritated about this because I can not do personal things because of this account which I have been trying to settle since 2016.
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MTN South Africa's replyOfficial
25 May 2018, 11:10Dear Bongiwe,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can assist with rectifying your account accordingly.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply25 May 2018, 11:10
Official
Dear Bongiwe,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can assist with rectifying your account accordingly.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,