TA
Tristan A
1 reviews | Active since Sept 2009
22 Nov 2019, 15:07
MTN abuse ITC without the facts
I had two contracts with Mtn.
When the data contract passed its 24 month term, I phoned cancellations and cancelled it over two years ago.
Next thing I found out I am on ITC for a debt of R782.73
What makes me sick is that my other contract still runs. Every payment has been made for the last ten years.
Not one person from your company picked up the phone to ask me about a debt,
Furthermore when I queried this debt, i was told I never cancelled this contract, and you were not willing to assist further. This is disgusting service and now i cant buy a house thanks to your incompetence!!
Furthermore I will report Mtn to the credit ombudsman for abusing your powers in terms of the NCA.
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Replies (2)
MTN South Africa's replyOfficial
26 Nov 2019, 14:40Good day,
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
May you kindly advise on the mobile number(s) you had requested to be cancelled furthermore the channel used to request for the cancelation.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards Brian Tshabalala
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
May you kindly advise on the mobile number(s) you had requested to be cancelled furthermore the channel used to request for the cancelation.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards Brian Tshabalala
MTN South Africa's reply26 Nov 2019, 14:40
Official
Good day,
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
May you kindly advise on the mobile number(s) you had requested to be cancelled furthermore the channel used to request for the cancelation.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards Brian Tshabalala
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
May you kindly advise on the mobile number(s) you had requested to be cancelled furthermore the channel used to request for the cancelation.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards Brian Tshabalala
TA
Tristan A's updateReviewer Update
04 Dec 2019, 14:47I paid the R817,23 to clear my ITC.
Ref ***
Kindly note i will cancel my company contract, personal, my wife, and children's contract.
Ref ***
Kindly note i will cancel my company contract, personal, my wife, and children's contract.
TA
Tristan A's update04 Dec 2019, 14:47
Reviewer Update
I paid the R817,23 to clear my ITC.
Ref ***
Kindly note i will cancel my company contract, personal, my wife, and children's contract.
Ref ***
Kindly note i will cancel my company contract, personal, my wife, and children's contract.