RA
Riaan A
1 reviews | Active since Jan 2019
30 Jan 2019, 14:44
MTN abuse clients
MTN has the worst High Value Customer Care department. I placed a call & the agent (Tlotlo Sefolo) refused to address my complaint or escalate it to a supervisor. They have overcharged me for data consumption and refuse to reach a settlement agreement
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
31 Jan 2019, 14:07Good day Riaan
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply31 Jan 2019, 14:07
Official
Good day Riaan
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
01 Feb 2019, 09:32Good day Riaan
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your call to customer care.
This matter has been escalated to the Customer Care management team for their urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your call to customer care.
This matter has been escalated to the Customer Care management team for their urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply01 Feb 2019, 09:32
Official
Good day Riaan
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your call to customer care.
This matter has been escalated to the Customer Care management team for their urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your call to customer care.
This matter has been escalated to the Customer Care management team for their urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,