1 reviews | Active since Oct 2015
MTN ABSOLUTLY PATHETIC SERVICE
It has been a month now and still my no feedback!!!<br> <br> MTN has debited my account incorrectly for 2 months now with an amount of more the R2000.00<br> I have called 3 times and logged 2 calls via the service centre and no luck in them even getting back to me.<br> First call - Tell them my issue and they confirm that it is a mistake on their side.<br> Second Call - Call then 9 days later to get feedback, Response - Cannot get the call number, they log another call<br> Third Call - 8 days later - No luck as they are *********** and gives a damn about their clients, I CANCLE CONTRACT<br> LOG a call - No Response<br> LOG a call - They respond, Unable to access the account Please contact 808 for further assistance<br> <br> It is the worst service I have ever received and they are absolutely pathetic!!!!!!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to our billing team and they have confirmed that the charges were valid, the total usage was 3 Gb and we subtracted the 2 Gb provisioning and the balance was multip**** by an out of bundle rate of R0.99.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to our billing team and they have confirmed that the charges were valid, the total usage was 3 Gb and we subtracted the 2 Gb provisioning and the balance was multip**** by an out of bundle rate of R0.99.
Best regards
Mantoa
REQ:***
wow 1 year later and still not sorted!!! I lodged a dispute once i received this message above and MTN did nothing about it! Luckely im no longer a client as I will not be ****** by a *********** and bad service provider!
wow 1 year later and still not sorted!!! I lodged a dispute once i received this message above and MTN did nothing about it! Luckely im no longer a client as I will not be ****** by a *********** and bad service provider!