AM
Abdul M
1 reviews | Active since Nov 2009
13 Jul 2016, 13:28
MTN absolutely useless
<p>I logged a call with MTN on the 26th June 2016. They have taken some of my airtime from my other number. My reference that the useless call centre agent gave me is ********** 84. There was an empty promise that they would investigate and get back to me in 5 to 7 working days. Since they probably only work one day a month I will have to wait a while. I want the airtime they stole that I have paid for already.</p>
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Replies (2)
MTN South Africa's replyOfficial
19 Jul 2016, 09:25
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply19 Jul 2016, 09:25
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention REQ: ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
AM
Abdul M's updateReviewer Update
27 Jul 2016, 17:31MTN just make empty promises. A month later and still no resolution. What a pity that the toothless dog ICASA are on strike.
AM
Abdul M's update27 Jul 2016, 17:31
Reviewer Update
MTN just make empty promises. A month later and still no resolution. What a pity that the toothless dog ICASA are on strike.