MTN ABSOLUTELY ****TY SERVICE AND UNTRAINED STAFF

Ive been trying to get through to the billing department or a manager to assist me with incorrect billing from an upgrade done with MTN ot the 1st of April 2023. I lodged a call so that they can look at my account in April, only to be notified that my call has been resolved but yet I am waiting for someone to resolve it or to speak with me. I contacted MTN today 30 August 2023, I spoke 7 different people not one being able to transfer me to the correct department, I landed up at mobile collections department, only to be transfered again to a different department, then speaking to Bonghenkaza fo only be transfered again to another department to be informed they cannot assist me and dropping the phone in my ear after being ont the line for nearly 59 MINUTES.. What a joke.. MTN get your staff propperly trained and highlight your departments correctly, otherwise I do not see a future for you!

What happened to service qaulity? Oh wait South Africa does not have that anymore!!!