MTN - Absolutely shocking service!!! Ever so sorry I signed up with MTN.

This is not something I normally do, but I am so over the pathetic service from MTN Cape Gate and MTN as a whole at this stage I feel I need to share this. I signed up a contract with MTN (Cape Gate) branch just over a month ago. I have had nothing but frustration, pathetic and *********** service since signing my contract beginning February. First it took them about 2 weeks to activate the contract. They couldn't figure out how to port a line from Telkom to MTN correctly - I was without a line (to dial out) for about a week. Then I was eventually informed that my sim card was ready for collection by one of the staff members, only to arrive in store and find out that the number had actually not yet been ported. I had to go back the following week. Furthermore, I have had to follow up with endless calls and sms's myself. (I have proof of all of these). I have been requesting a copy of my contract and an invoice for about 2 weeks now and still have not received an invoice after empty promises by a staff member. Every time I call, I get promised it will be sorted out tomorrow and then tomorrow and so forth. The issue keeps being escalated with nothing being resolved. Yesterday I tried calling the branch again to follow up and the number ********** goes to voicemail. I then contacted the Jean Paul salon in the centre and a very kind lady said that she would walk to your shop in Cape Gate centre to see if there was a problem with the line. She then kindly returned my call and said that MTN Cape Gate said I should try again or come into the store. NO!! I don't have time to come into the store to sort out your incompetence! I am the client, you should return my call. I then tried calling the Head Office number as per the internet - +27 (0)11 ********** - this also just rings. I have proof of my Whatsapps to your MTN Cape Gate store.

Then I get a response to my complaint on Facebook that I should inbox them with a brief description of my complaint and my contact details. Which I did. Still havent had a phone call and nothing has been resolved. The lady at the branch did call me around 17h00 yesterday to say the manager will call me today. I am still waiting. The Cape Gate branch number still goes to voicemail today when I tried calling again. I am ever so sorry I signed up with MTN. The most pathetic customer service I have ever experienced. They just don't care.