MTN - Absolutely poor service!

Item: MTN South Africa
Rating: 1
Author: Sheylyn S

I bought a phone from MTN. After a month and a half the phone stopped working properly and had to booked in for repairs. I booked the phone in on the 29/07/2019 and still haven't received my phone back. I was also not given a temp phone when I booked the phone in, even though I asked for 1. Not only did I not get my phone back yet, I have not been given any updates and when I called in to find out, I was assisted by such a rude consultant.

This is such pathetic service from MTN. Words cannot fully describe disgruntled feelings toward this poor service provider.

Helpful (0)

Replies (4)

MTN South Africa's replyOfficial

10 Sept 2019, 14:24

Thank you for your post.

We sincere apologized for any inconvienced caused.

Thank you for your online assistance.

We apologized as well for the agent rude to you.

Due to a backlog we have with repairs we have allocated R200.00 Rand Value airtime to cell number *** due to prepaid number *** not working now.
102 | Non-Expiry Airtime | Adhoc | - | - | - | - | 200.00 | Rand

We need the IMEI number for the Samsung S10Eto send a request to the repair centre for further assistance. We will call you tomorrow again for information.

Kind Regards,
Alice van der Merwe
MTN

Best regards,

MTN South Africa's reply10 Sept 2019, 14:24

Official

Best regards,

MTN South Africa's replyOfficial

11 Sept 2019, 10:48

Thank you for your patience.

Thank you for your time online confirming the IMEI number ***, Samsung

We have sent the request to the repair centre to give us feedback of the outcome of the device.

Kind Regards,
Alice van der Merwe
MTN

Best regards,

MTN South Africa's reply11 Sept 2019, 10:48

Official

Best regards,

MTN South Africa's replyOfficial

13 Sept 2019, 11:47

Thank you for your patience, repair centre confirmed the following:

This device was repaired and returned to Ilovo Sugar

Kind Regards,

Alice van der Merwe
MTN

Best regards,

MTN South Africa's reply13 Sept 2019, 11:47

Official

Thank you for your patience, repair centre confirmed the following:

This device was repaired and returned to Ilovo Sugar

Kind Regards,

Alice van der Merwe
MTN

Best regards,

MTN South Africa's replyOfficial

13 Sept 2019, 12:30

Please be advised the device has been repaired and dispatched to the store on the 12/09/2019.
Kindly note it takes plus or minus 10 working days for the device to reach the store level

Best regards,

MTN South Africa's reply13 Sept 2019, 12:30

Official

Please be advised the device has been repaired and dispatched to the store on the 12/09/2019.
Kindly note it takes plus or minus 10 working days for the device to reach the store level

Best regards,