PC
PJ C
1 reviews | Active since Oct 2011
15 Jan 2016, 14:21
MTN: ABSOLUTELY PATHETIC
I CANNOT SEEM TO BE ABLE TO GET A BILL FROM MTN. HOW DO YOU EXPECT ME TO PAY YOU WITHOUT AN INVOICE. SPOKE TO MR KROUS ON FRIDAY MORNING (808 SUPPORT) AND ASKED FOR MY DECEMBER INVOICE TO EMAILED TO ME. AFTER A LOT OF SAS ON HIS PART AND 6 HOURS LATER, STILL NOTHING!!!<br> <br> THIS IS A MONTHLY BATTLE TO GET MY INVOICES SINCE SWITCHING TO THEIR NEW BILLING SYSTEM. EPIC FAILURE!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Jan 2016, 09:17Hello Exile13,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have changed the delivery method to email function on all the levels. The invoices for December and January has been sent to you via the email email.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have changed the delivery method to email function on all the levels. The invoices for December and January has been sent to you via the email email.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply19 Jan 2016, 09:17
Official
Hello Exile13,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have changed the delivery method to email function on all the levels. The invoices for December and January has been sent to you via the email email.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have changed the delivery method to email function on all the levels. The invoices for December and January has been sent to you via the email email.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cellphone number on the account by dialing *** and follow the voice prompts. If you do encounter any problems, please contact our MTN Active Helpdesk on 1761 from your cellphone.
Kind Regards,
Alice van der Merwe
***
Best regards,