1 reviews | Active since May 2016

31 May 2016, 06:42

MTN - absolutely disgraceful customer service!

<p>I had 4 cell phone contracts with Autopage Cellular for many years. Never had a problem. Autopage have since sold all their customers on to differrent networks. I now have 2 contracts with MTN and 2 with Glo Cell. My one particular contract, a top up, was R360.00 per month. Since MTN have taken it over, my very same top up is R822.00!! All of a sudden, I am now paying fees for a handset! A handset that was supp**** to me by Autopage! I have contacted 9 different contact numbers supp**** by MTN to get a copy of my original, signed, contract with Autopage, with no avail. The customer service supp**** by MTN is absolutely non-existant</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jun 2016, 09:33
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please note due to no account information added we cannot assist with feedback.

Please assist us with the account information for assistance.

Kind Regards,

Alice van der Merwe

REQ:***