AN
Angela N
1 reviews | Active since Aug 2013
01 Aug 2018, 10:57
MTN - absolutely appalling service
Disgusting service during the recent outage of the 20th Jul which carried on for a week. I called almost every day only to find the call center staff were not logging the issue with the technical department, were giving me reference numbers with no details attached and on Friday, 27th July, when I finally spoke to a manager who apologised for their bad service and still no resolution! My lost data has not been restored and the out of bundles charges not reversed! It is just plain disgusting how MTN deal with their customers.
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MTN South Africa's replyOfficial
06 Aug 2018, 07:57Dear Angela,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Aug 2018, 07:57
Official
Dear Angela,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,