MTN

Dear Hello Peter Please can you assist me? I have spoken to an MTN customer care on 02/09/2021. I am disappointed that MTN cannot get their act together. I have been told that I still owe MTN money on the phone and the contract that was cancelled. I do not OWE MTN as their customer care lady. I reversed their debit orders that they keep debiting my bank account with that MTN erroneously charged me as I had already paid for the phone that was ****** and the cancellation of the balance of the contract. Please see below my email to MTN as well. The contract still was not cancelled per my email to them. I went to the Cresta branch and the manager arranged for me to speak to one of the MTN customer care agents in the cancellation department for her to cancel the phone and contract, which i assume she did. They have now suspended phone and service and handing me over to a debt collector who I feel is threatening me, that they are going to hand me over and to the credit bureau. The phone was ****** which was immediately cancelled as well as the contract online with MTN and again at the Cresta Northcliff Branch

I emailed them said that if they do not clear this matter up I would go to Hello Peter and ask for their help as I do not owe MTN R259.00 I would seek their assistance. I would really appreciate your help. I know its only R259.00 but the principal of this is how many people owe them money but home in on the likes of me for instance knowing that I will eventually pay them and others go free Thank you and Kind Regards Jill