MTN ******

I had a Super flex sim contract with my own e-sim for a few months and the monthly subscription was R299 and all of a sudden on 27/10/24 they deducted R399 and still blocked my nr and till today I haven’t received any data and I also can’t make any calls or send sms’

I have send numerous e-mails and made numerous calls even today and still no response or any assistance in this regard.

I have asked many times to speak to a manager and were put on hold every time for over 12 minutes with no help.

I have left my nr on many occasions for them to call me back but till today no help.

I have asked them to cancel the contract with immediate effect as it’s a month to month contract and also to refund me the R399 that they deducted without consent.
I still haven’t received any assistance to date.