MTN

I took out a contract phone in November 2022 and in December 2022 I was told to pay pro rata fees and an amount of R5000 of data and airtime usage.

I queried this with the customer care and I was told that my account was on an open credit, I explained that I don’t have a clue of what open credit is, I signed up a contract for R659.00 per month and it is a top up contract where i buy data and airtime if it’s used up.

Customer care further indicated that the store will have to credit that amount, I then went to the store and informed them.

The store consultant said he will lodge a query on his side and will inform me.

So yesterday when I checked my credit report it shows that my mtn account is in arrears of R4620.00, I then sent the consultant a message querying this amount as it’s affecting my credit report, he indicated that I should pay the amount and that he will pay me back on a monthly basis and that he is paid by commission. So I want this mess sorted out because how can someone want to make commission at my expense. The area manager also is of no assistance, stating that the consultant is not the one who used up the data and airtime, I should pay for it even though the consultant is the one who put me on open credit without my knowledge and my contract clearly states that its a top-up-contract. Store is at Modimall in Limpopo. Waterberg

I hope this will be attended to as a matter of urgency.

Regards