MTN *****

At the beginning of October, I had R838.92, more than twice my debit order of R386.32 deducted from my account with MTN. I called them, went into MTN and received verbal abuse from the manager and emailed them with all the documentation required, and this is still unresolved - apparently two new numbers had been added to my account and they have so many of these *****ulent actions, that they haven’t got to dealing with mine yet. Today, I had R6999 deducted from my MTN debit order and on going into MTN was informed that the *****ster had changed my profile so that I failed the 5 security questions they asked me and unfortunately my finger prints do not work. It is easier to commit ***** than it is to stop my debit order and get the two *****ulent numbers removed from my account. When I went to my bank to stop the debit order, they informed me that they have had hundreds of these problems with MTN who say that they are sorry but there is nothing that they can do to stop it. I am at a loss as to how to get MTN to accept responsibility for this problem. It costs me money when I have to reverse *****ulent stop orders and I have spent many frustrating and fruitless hours on the phone.