MTN a ***** and a ****!!!!

I've been a loyal MTN customer for 19years, in 2018 they have showed me that it doesn't matter hownloyal you can be with a business all they care about is money. I don't know how many times I've called their call centre, emailed their customer care and contacted the company they felt they should outsource to handle their insurance without ever doing a survey to see what is best for their customer base. When I had to claim with Pinnacle they denied that I even had a contract with them and the announce was on me to prove that I actually have an insurance who them and still after that I had to be on their backs to get a replacement phone that took three weeks time to get. I decided to find other means of insuring my phone going forward. I informed them as MTN said contact the insurance directly and the funny thing I got the contract from MTN not pinnacle. I did as I was told, to cut a long story short I have been billed by MTN for an insurance I've informed MTN and pinnacle that I do not need and he I didn't pay for a service I do not need my line was suspended by MTN. I've paid the insurance regardless because I need to use my phone and still my line is suspended. For April as well the statement MTN sent includes insurance that I DO NOT NEED!!!!!!! The person from MTN that responds to this, please don't say someone from the insurance will contact me because no One has not even one person but you are bay collecting premiums for an insurance I do not need. I wish I could just get out of this contract and find a network that knows how to threat customers and not rob them!!! A ********** that's my customer number